Service FAQs

Genuine VeriVide branded lamps supplied by VeriVide and our official distributors are made to a very tight tolerance to the CIE illuminant data. This ensures that what you see in the light booth or colour assessment cabinet will be the same as what is measured with a Spectrophotometer or DigiEye system. In much the same way that two 2.0L car engines can perform differently, two light sources claiming to be 840/4000K or D65/ 6500K can present significant deviations in performance. Like cars, the quality control of two 840 light sources can also differ. One lamp can be made to tight tolerances whereas the other may only be an approximation of the advertised lamp properties. If you have multiple light boxes on site or even within your supply chain, the difference between quality and appearance of light sources can cause inaccurate results. Be aware that counterfeit products claiming to be VeriVide lamps are in circulation therefore it is important to buy replacement lamps for VeriVide equipment only from ourselves or our official distributors.

There are many reasons why you should service your VeriVide equipment. In the rare event that things go wrong, servicing your light cabinet with VeriVide means that you receive peace of mind through a 12-month parts warranty. Equipment is sold with 12 months warranty and booking a service before it expires ensures continuity. Regularly servicing ensures that you meet your relevant retailer, national and international standards for visual assessment. VeriVide lamps have been developed to meet or exceed international standards ISO 3664:2009, ISO 3668 and 13076, ASTM 1729 and DIN 6173-2. Over time, natural wear and tear can affect cabinet performance. Regular servicing ensures that your light cabinet remains as accurate as the day of purchase. Maintaining all visual assessment equipment in your supply chain helps avoid costly inconsistencies and time wasted due to disagreements. Differences in opinion due to poorly maintained light boxes can increase time to market and negatively affect product quality. Lamp measurement uses spectrometric readings to ensure lamps adhere to tight tolerances. Outstanding build quality is a key characteristic of VeriVide equipment. Servicing extends the life of the equipment, ensuring you get the most out of your investment.

Service your VeriVide equipment at least once every 12 months. This recommendation ensures it maintains an 'as new' condition. The 12 month service interval also confirms continuation of the parts warranty. To conform to many international, national and retailer standards, VeriVide equipment must be serviced before the annual standard audit. Please contact us at least one month prior to audit date. Additionally, should the fluorescent lamps reach 2000 hours use of within 12 months, they must be replaced to prevent deterioration in the light quality. Clean and repaint the grey painted interior when contaminated or dirty. Some customers combine this with an interim service.  

When your VeriVide CAC, CCC or CAC-LED equipment is serviced by a VeriVide Sales & Service Technician the following is included in the service visit:

• Peace of mind
• Full lamp replacement
• Full clean
• Re-paint of interior surface to specification
• 12 Months parts warranty *
• Remote operational support
• Removal and disposal of old lamps (WEEE compliant)
• Usage data collection and Service Counter reset
• Certificate of service
• Exclusive instructional materials
• Lamp Measurement and Certificate of Performance**

*Parts warranty is unavailable for pre-2004 cabinets. Excludes travel and labour costs **Lamp Measurement is available at an additional cost. It uses spectrometric readings to ensure lamps adhere to tight tolerances For more information please contact service@verivide.com

Servicing with VeriVide provides not just peace of mind, 12-month parts warranty and product expertise; there are a host of extra benefits. A service from a qualified Technician ensures that your essential quality assurance equipment is being looked after by trained specialists using genuine VeriVide parts. Certification is also provided to support internal and ISO audits. Additional lamp measurement and lamp performance certificate can be provided. A VeriVide service also allows you to draw on the wealth of experience from the team of colour experts at VeriVide. Our team consists of chartered colourists, colour educators, colour standards authors and former Global Technical Managers, all ready to assist our Sales and Service customers.

Yes, servicing of VeriVide equipment is available in many countries. If you are outside of the UK, VeriVide will try to connect you with your nearest approved and qualified service technician. Complete the Service Request form or email the Verivide Service team on service@verivide.com with your location (Country and City) and the cabinet Serial Number, interior paint colour (N5, N7 or 5574), lamp configuration and date of manufacture. For most cabinets, this information is located on a silver label on the inside back wall (left hand corner) of the cabinet, below the lamp deck.  

Complete the Service Request form or email the Verivide Service team on service@verivide.com with your company details including the location of the equipment. We also need the cabinet Serial Number, interior paint colour (N5, N7 or 5574), lamp configuration and date of manufacture. For most cabinets, this information is located on a silver label in the back left corner of the cabinet, below the lamp deck. VeriVide will then provide a free, no-obligation service quote, usually within 7 days.

Your VeriVide cabinet serial number will be located on a silver label on the inside back wall (left hand corner) of the cabinet, underneath the lamp deck. The silver label contains information on the interior surface colour (paint code), as well as the cabinet model, serial number and date of manufacture. The cabinet label may not be present on older equipment or it may have been removed during its lifetime. The model type can be found on the switch panel but not the serial number. On cabinets older than 2003, you may not have a serial number. At the back of the cabinet, where the mains power cable is plugged in there will be a metal voltage badge with a date stamp, you will need to provide this date to the service team along with the model number on the switch panel. If the silver label is missing we may still be able to help you, please bear with us if we ask for additional information or photographs.