FAQs

Yes, servicing of VeriVide equipment is available in many countries. If you are outside of the UK, VeriVide will try to connect you with your nearest approved and qualified service technician. Complete the Service Request form or email the Verivide Service team on service@verivide.com with your location (Country and City) and the cabinet Serial Number, interior paint colour (N5, N7 or 5574), lamp configuration and date of manufacture. For most cabinets, this information is located on a silver label on the inside back wall (left hand corner) of the cabinet, below the lamp deck.  

Your VeriVide cabinet serial number will be located on a silver label on the inside back wall (left hand corner) of the cabinet, underneath the lamp deck. The silver label contains information on the interior surface colour (paint code), as well as the cabinet model, serial number and date of manufacture. The cabinet label may not be present on older equipment or it may have been removed during its lifetime. The model type can be found on the switch panel but not the serial number. On cabinets older than 2003, you may not have a serial number. At the back of the cabinet, where the mains power cable is plugged in there will be a metal voltage badge with a date stamp, you will need to provide this date to the service team along with the model number on the switch panel. If the silver label is missing we may still be able to help you, please bear with us if we ask for additional information or photographs.